Refund Policy

For paid Kaizen DSP products, you have 30 days from purchase to request a refund for any reason. No questions asked. No explanation, technical fault or troubleshooting is required.

This applies throughout all 30 days, including if the product simply is not right for you. We honour existing customer promises and any more favourable terms offered when you purchased. Nothing in this policy reduces your rights under applicable law.

1. Open a tracked case at /support using the refund request type, with your purchase email and order ID. You can also email support@kaizendsp.com with subject [REFUND REQUEST].
2. No reason is required. If you want technical help, you can ask for it, but support or troubleshooting is not a condition of your refund.
3. We verify the purchase and process your request. The 30-day window is based on when you request the refund, not when we finish handling it.
4. Funds return to your original payment method within 5 business days, processed by Paddle.

The 30-day guarantee does not automatically extend beyond 30 days. Contact support if an earlier customer promise or your applicable rights provide additional protection; we will honour those terms.

Refunds are processed by Paddle.com Market Ltd in their capacity as Merchant of Record. Paddle's consumer terms also apply and are available at paddle.com/legal/checkout-buyer-terms.

We built Choroboros to be reliable, musical, and clear about what it includes. The Mac release includes VST3, AU, AAX, and standalone formats. Windows x64 VST3 is available as a signed installer; Linux is not released yet. Audio gear is personal. Your setup is unique. Sometimes things just don't click.

We'd rather give you your money back and learn what went wrong than make you fight over an audio plugin that does not fit your work.

Open a tracked support case at /support. Support email: support@kaizendsp.com. Full terms: /terms.