Kaizen DSP

Support

Help, real and human.

Tracked support cases are read by a human and answered within 24–48 hours.

Release status: Choroboros is currently in invitation-only private beta. Public release is pending final testing and release approval.

Tracked intake

Open a support case

This creates a tracked ops case and emails support. You can still reply normally by email after the acknowledgement arrives.

Open a license case

License recovery, resend, order help.

Open a bug case

Install issues, DAW behavior, crashes.

Formats and host compatibility

Choroboros releases for macOS first, with VST3, AU, AAX, and a standalone app. This is a format list, not a blanket promise that every DAW/version is already a public supported host. Named supported-host claims require release-candidate smoke evidence and explicit approval.

VST3

Use in macOS hosts that scan VST3 plugins. Host behavior still depends on the DAW and version.

Audio Unit

Use in macOS hosts that scan AU plugins. Logic users should install AU, not VST3.

AAX

Pro Tools uses AAX. Public Pro Tools support requires final AAX release smoke evidence.

Standalone

Runs outside a DAW for quick checks, sound design, and troubleshooting.

macOS Logic users: private beta testers should install AU from their invited package, not VST3. After public release, use the current AU installer from the download page.

Plugin doesn't show up in my DAW

macOS

  1. If you are an invited private beta tester, use the macOS package linked in your invitation. The public installer will appear on /download after release approval.
  2. Restart your DAW and run a plugin rescan.
  3. If you upgraded from an older build, remove stale copies from ~/Library/Audio/Plug-Ins/ and /Library/Audio/Plug-Ins/ before rescanning.

Windows

Windows format support will be documented when the Windows build is available.

Linux

Linux format support will be documented when the Linux build is available.

AU validation fails in Logic

If Logic marks Choroboros as failed AU validation:

sudo killall -9 AudioComponentRegistrar

Then relaunch Logic. If it fails again, invited private beta testers should reinstall from their personal package link and remove any older manual copies first. After public release, use the current package from /download.

How to submit a bug report

Open a tracked bug case through the support form with:

  • Operating system and version
  • DAW name and version
  • Plugin format (VST3 / AU / AAX / Standalone)
  • Steps to reproduce
  • Engine and settings used
  • Any log file from ~/Library/Application Support/Choroboros/Feedback/

Refund requests

30-day money-back guarantee, 14 days no-questions-asked. Full policy: /refunds.

Include the checkout email and Paddle receipt or order ID so we can find the purchase quickly.

Open tracked refund case

Still stuck? Open a tracked case.

The form creates an ops case, emails support, and gives you a case number. You can also reply from your email once the acknowledgement arrives.

Open case

Support email: support@kaizendsp.com